Frequently asked questions
The things people actually ask, answered in full rather than halfway. If what you need is not here, write to us from the support page: we answer quickly.
How long does it take to arrive?
Five to thirteen working days in Europe. That is two times added together: printing takes two to five days, because the piece does not sit in a warehouse and is printed after your order, and delivery another three to eight. In the United States transit runs a little longer, five to ten days. If you need it for a date, order two weeks ahead.
Where does the parcel ship from?
European orders are printed and shipped inside the European Union, between Spain and Latvia: no customs, no surprise charge at the door, nothing arriving from China. American orders are printed in the United States, for the same reason in reverse.
How much is shipping?
$4.99, and free above $50.00. There is nothing added at delivery: the price in the cart is the final one, tax included.
Can I return something that does not fit?
Yes, fourteen days from delivery to change your mind, as European law provides. The one exception is a piece personalised with a name or a date you chose: those are made to order and fall outside the right of withdrawal, so check the text before confirming. If something arrives faulty or badly printed you have thirty days, and we remake it without you sending anything back.
Are the sizes European or American?
They are international unisex sizes, so they do not match a women's European size. The tee runs close: between two, take the larger. The hoodie is cut a full size wider than the tee. The size guide has the exact centimetres, straight from the garment maker.
Does the print survive the wash?
No, if you treat it right: inside out, thirty degrees, no bleach, no scorching tumble dryer. We print straight into the fabric rather than laying a layer of plastic on top, so it does not crack or peel. The first few washes may lift the black of the garment slightly, not the artwork.
Can I get the same saying on something else?
Almost always. Many sayings already exist on a tee, a hoodie, a mug and a tote: they are linked at the foot of each product page. If the one you want is missing on the object you need, write to us: we set it up and send you a link to buy it, usually within a day.
I got the address or the size wrong, can I change it?
Yes, as long as printing has not started. Write as soon as you notice, with the order number: if the piece is not in production yet we change the address or the size at no cost. After that, the only route is a return.
Do you take group or company orders?
Yes. For a team, a stag or hen do, a group present for colleagues or a company's shirts, tell us how many and which sizes and we send you a quote, with the option of your own text on it. These orders need longer, so ask three weeks ahead.
How do I pay?
Credit or debit card, Apple Pay, Google Pay and PayPal. Payment runs through Stripe and card details never touch our servers: we do not see them and we do not store them.
How do I follow the parcel?
When printing is done you get an email with the tracking number. You can also follow it from the tracking page here, with your order number and the email you used. If nothing has arrived after twenty days, we remake it or refund you.
Who writes the sayings?
We write them ourselves, one at a time, in the language you are reading. They are not machine translations of each other, which is why the Italian ones sound Italian and the Spanish ones Spanish. If one looks lifted from somewhere, tell us and it comes down.